L'OFFICIEL Singapore ‌March Issue 2026：BTS Jeon JungKook

■ Contact Us

You can log into your website account and send a message via internal mail, or consult online through the floating CS window.

Due to high traffic, online customer service may not reply promptly. Please leave detailed requests and wait patiently for a response.

■ Shipping Time

- This product is expected to be shipped approximately 8 weeks (50-60 days) after payment. For specific shipping time, please follow the page updates.

- Due to global delivery, we cannot confirm the exact arrival time.

■ Delivery

- We will carefully package each order before delivery.

- Depending on product conditions, we may not deliver to some countries or specific regions. You may use forwarding services via eligible regions.

- Goods will be delivered by the Fashionvoo logistics center corresponding to the order address.

- For global delivery, please fill in accurate country, province, address, house number, postal code and recipient information.
- Orders with large quantities may be shipped in multiple separate packages.

- Chinese Mainland: If your order exceeds 10 copies (or 3 sets), please split your order. We will deliver in batches. Orders exceeding the quantity may be split into multiple packages.Please fill in your real name and real ID number.(Your personal information is only used for customs declaration and will not be disclosed to third parties.)

- Taiwan Region: Real identity information and EZWAY certification are required.

- South Korea Region: Personal customs code is required.

- Applicable only in specific countries: VAT regulations may not apply.

- Group Purchase Orders: For group orders, please contact online customer service.

- Specifications and Weight: Specifications may vary due to different measurement methods. Shipping fees are calculated automatically.

- Remote Areas and Taxes: Taxes may apply in some regions according to local policies and shall be borne by the buyer. Remote delivery fees may apply in remote areas of some countries and shall be borne by the buyer.

- Address Modification: Please provide an address valid for receipt within 50–70 days.

No address changes are allowed after shipment.

If you need to update your address, please send your order details to contact us.

You may revise your address once at most by contacting customer service before shipping.

■ Order Cancellation

As this product is a subscription item, we may not be able to cancel or refund your order after purchase.

■ After-Sales Service

- Due to global delivery, you may need to pay international shipping fees if you need to exchange for wrong items.

- Please check the condition of the goods upon receipt and record the full unboxing video. In case of shortage or loss, please contact us. We will reship in some regions; if reshipment is not available, we will refund according to the shortage.